Hospitality expert Fred Sireix takes viewers behind the scenes of some of the world's most extraordinary hotels to reveal what it really takes to deliver world-class service. Travelling across the globe, Fred visits a collection of iconic destinations, from the regal splendour of The Royal Mansour in Marrakesh and the spectacular Royal Madikwe safari lodge in South Africa, to the timeless grandeur of Raffles Hotel in Singapore and the alpine luxury of Les Barnes de I'Ours in the French Alps